FAQ
General Questions
How can I customize items on your website?
Some items are able to be customize directly on the website by choosing the options provided. For customization of beads, theme, etc., please follow us on our TikTok account. We frequently go live and are able to build items 100% customized!
Orders
Can I change or cancel my order?
Orders may be canceled within 2 hours of purchase, provided that production has not begun. After this window, cancellations are not accepted.
How do I use promo code?
All promo codes can be entered during checkout on the checkout page.
Returns
Can I return a sale item?
No, All sale items are Final Sale.
Do you accept refunds?
At this time Delatreausres does not accept refunds, returns, or exchanges.
Shipping
Can I track my order online?
Yes, all orders can be tracked using the confirmation email.
How long does delivery take?
Please allow 2-4 business days for processing of your order. Please allow 2-5 business days for your order to arrive to its destination. (Holidays not included)