Refund policy

ONLINE RETURN POLICY

Effective as of February 18, 2024

 

1. RETURNS.  Because our products are custom and handmade, All sales are final  We do not accept returns, exchanges, or cancellations for custom/premade items. Returns that are shipped without authorization may not be accepted.  Delatreasures is not responsible for any damage to items that occurs as a result of wear and tear. Please be mindful that all items are handmade and should be treated with care to ensure longevity.

2. ITEMS DAMAGED DURING SHIPPING.  If your item arrives damaged, please contact us via email at Delatreasures@gmail.com within 24 hours with clear photos, and we’ll work to resolve the issue. 

3. EXCHANGES.  We do not accept returns, exchanges, or cancellations for custom/premade items. The following items are also included in the no return/exchange policy: Clearance items, Final Sale, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange.  We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned does not meet the criteria set forth within this policy. 

4. FORM OF PAYMENT.   Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion. 

If you have any questions about this return policy, please contact us at delatreasures@gmail.com